Reliable & trustworthy IBM Maximo Partner in ASEAN region for more than a decade
Transportation Industry Client - EAM Implementation
Vehicle Leasing company with a core
business of supplying leased
commercial & passenger vehicles to
various corporates in Asia and
industrial equipment’s across sectors
such as Construction, Petrochemicals,
Logistics, F&B, Manufacturing etc.
Company serves more than 10,000
corporates across Asia.
Challenges
- Paper based approach to complex business operations from sourcing to fulfilment and post fulfilment entitlements were causing incoherence in operations.
- Inter departmental information silos causing frictions.
- Issues with warranty recaptures, insurance and entitlement claims leading to unproductive costs.
- Lack of information on asset movements & revenue generated per asset through out the lifecycle blindsiding the management.
Solution
- Implemented EAM with enhanced functionality to record customer entitlements.
- Build custom applications for accident claims, services & repair quotations, services booking & queueing & vehicle replacements.
- Developed integration between EAM, ERP & CRM.
Value Delivered
- Envisioned the entire solution set using the 3 systems to create information buckets from lead generation to post sales fulfilment covering the entire chain of operations.
- Improvements in warranty recaptures and insurance claims led to significant cost savings.
- Tracking of customer entitlements & vehicle replacements significantly enhanced the customer experience.
- Better inter departmental coherence and coordination for improved business operations thereby reducing unproductive costs in business.
